These Terms of Service (“Terms”) govern your access to and use of the CountStand website and product (the “Service”) provided by CountStand (“CountStand”, “we”, “us”). By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you are authorised to bind it.
1The Service
CountStand is a subscription software platform for restaurants, point of sale, kitchen display, inventory, reporting, GST tooling and related features. Two plans are on sale (see Pricing). Some capabilities are built but switched off for this stage of the launch, and every page that describes one says so above everything else it claims. Anything labelled “later”, “coming soon” or “not open at launch” is not part of the current Service and is provided without commitment on timing.
2Access is by invitation
- There is no self-serve sign-up. You apply at /apply, we decide whether we can serve you today, and access begins when you redeem an invitation we send you by email. Applying creates no account and no obligation on either side.
- You must provide accurate information and keep your account credentials secure.
- You are responsible for all activity under your account and for your staff users' compliance with these Terms.
- The Service is intended for businesses; you must be legally able to enter into a contract.
3The free trial, subscriptions and billing
- We offer a 30-day free trial with no card required. It begins when you redeem your invitation, not when you apply. If you do not subscribe, paid features stop at the end of the trial.
- Paid plans are billed monthly or annually in advance through our payment processor, Razorpay. By subscribing you authorise the applicable recurring charge.
- Two plans are on sale, both priced per outlet, and both prices are published on the Pricing page. Prices are exclusive of taxes unless stated. We may change prices with prior notice; changes apply from your next billing cycle.
- Cancellation, refunds and the trial are governed by our Refund & Cancellation Policy.
4Acceptable use
You agree not to misuse the Service, including: breaking the law; infringing others' rights; attempting to breach security or tenant isolation; reverse-engineering except as permitted by law; reselling the Service without authorisation; or uploading malware. We may suspend accounts that put the Service or other customers at risk.
5Your data
You own the data you and your guests put into the Service (“Customer Data”). You grant us a limited licence to host and process it to provide the Service. Our handling of personal data is described in our Privacy Policy. You are responsible for having a lawful basis to collect guest data and for the content you enter.
Taking it out. An owner can export the whole tenant at any time — POST /api/tenancy/export, owner-only. It answers with a row count, a table count, a byte count and a SHA-256, so you can check the export is complete before you move it, and the same call with download returns the data itself as one JSON file. It works while an account is suspended, deliberately: a billing dispute is not a reason to hold your data.
6Availability, and when the connection drops
We aim for high availability but do not guarantee uninterrupted service. When your connection drops the till keeps taking orders and payments on the device, and they sync exactly once when it returns; the bill and the kitchen ticket print then, not during the outage. Scheduled maintenance and third-party outages may affect availability.
7Intellectual property
The Service, including its software, design and content (excluding Customer Data), is owned by CountStand and protected by law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription.
8Disclaimers
The Service is provided “as is” to the fullest extent permitted by law. We do not warrant that it will be error-free or meet every requirement. Tax, GST and compliance features are tools to assist you; you remain responsible for your own legal and tax compliance and should verify filings.
9Limitation of liability
To the maximum extent permitted by law, CountStand is not liable for indirect, incidental or consequential losses, or loss of profits, revenue or data. Our total aggregate liability arising from the Service in any 12-month period is limited to the fees you paid us for the Service in that period.
10Termination
You may stop using the Service and cancel at any time. We may suspend or terminate access for breach of these Terms or non-payment. On termination you may export your data (section 5) for a reasonable period, after which it may be deleted subject to legal retention.
Erasure on request. An owner can ask us to erase the whole tenant — POST /api/tenancy/erase, owner-only. It defaults to a dry run that tells you exactly what would go, and it refuses until you confirm by typing your organisation's own slug; beyond that the server refuses unless we have armed that single operation on that single database first, so this one is run with us rather than by you alone. Erasure is irreversible; export first, which needs none of the above. Records we are required by law to retain, including the audit-log entry recording the erasure itself, survive it.
11Governing law
These Terms are governed by the laws of India, and the courts at Ahmedabad, Gujarat have exclusive jurisdiction, subject to any mandatory consumer-protection rights.
12Support
Support is by email, to contact@countstand.com. We aim to answer within two working days. We do not offer a telephone hotline or a guaranteed response time, and we would rather say so than publish a service level we have not built.
13Changes to these Terms
We may update these Terms; material changes will be notified in-product or by email. Continued use after changes take effect means you accept the updated Terms.