Skip to content

Bookings on the real floor

A restaurant reservation system that knows your tables

A booking is worth something only if it lands on a table that exists. Here the book and the floor are the same screen.

Last reviewed 1 Oct 2026

The short answer CountStand’s restaurant reservation system books a guest for a time and a party size, and can hold a particular table on your floor plan. The timeline shows each 15-minute slot against a cover cap and turns amber when a slot goes over it. Walk-ins wait on a waitlist with the wait you quoted. When the party arrives, seating the booking puts them on the floor. It is in every plan, from ₹2,999 a month.
15 minWaitlistT6T31Booking2Host decides3T6 seated4T3 free
  1. 1BookingA time, a party size and a guest, holding a table: Priya, three, T6
  2. 2Host decidesOver its cap the slot turns amber; the cap warns, it does not refuse
  3. 3T6 seatedSeated, no order: the booking holds the table until its first order
  4. 4T3 freeFree, 2 seats: open for the next walk-in on the waitlist
Fig. 0One booking at Akira, Surat, a sample outlet: from the timeline to T6, with T3 free for a walk-in.
  • 15 minslots on the timeline, each with a cover cap
  • Amberwhen a slot goes over its cap; red at one and a half times
  • Waitlistfor walk-ins, with the wait you quoted beside the wait so far
  • Seateda booking becomes a table on the floor, ready for its order
Fig. 1The floor at 1:42 pmAkira, Surat · six sample tables
  • T6 · Seated, no orderA party of three under Priya’s name, seated two minutes ago. The booking holds the table until its first order arrives.
  • T3 · Free, 2 seatsOpen for a walk-in, or for a booking of two.
  • T2 · In kitchen, 12mFive guests and eight items in service: not a table to promise to the next booking.
  • T5 · Bill printedPaying up. Once it is paid and cleared, the next party can sit.

01At a glance

What the book does on a busy night

  • A booking on a tableA reservation records the time, the party size and the guest, and can hold a particular table, so the corner four-top is not promised twice.
  • Slots with a cover capThe evening runs in 15-minute slots. A slot over its cap turns amber, and red at one and a half times, before the host confirms one more.
  • The host makes the callThe cap warns; it does not refuse. A host who knows the kitchen can still take the booking.
  • Walk-ins on a waitlistEach walk-in waits on a list with the wait you quoted beside how long they have waited, so the host seats in order.
  • Seat the bookingWhen the party arrives, seating the booking puts them on the table as Seated, no order, until the first order arrives.
  • Guests are not messagedCountStand does not send guests reminders. Cancelling a booking says so on screen: the guest is not notified automatically.

02In detail

Why not keep a diary at the door?

A diary works until two things happen at once: a busy Friday and a host who did not take the booking. The diary lives at the desk, the floor lives in the manager’s head, and the kitchen hears about a party of twelve when they walk in.

With the book on the same floor the till bills from, a booking can hold the table it was promised, and the host stand sees the same tables as the captains. A seated booking shows on the floor straight away, so nobody sits a walk-in at a table that is already taken.

How does the cover cap protect the kitchen?

Overbooking rarely looks like overbooking. It looks like four reasonable bookings that all landed at 8:15 pm, and a kitchen that plates forty covers in a quarter of an hour. The timeline puts each slot’s covers against a cap you set and colours the slot when it goes over.

The colour is a warning, not a lock. The host can still take the booking, now knowing what it means. It is the same judgement a good host makes from memory, made from a number on a busy night.

03Questions

Questions about reservations

Put the book on the floor

Reservations and the waitlist are in every plan. Apply for access, and we reply within two working days.

From ₹2,999 a month per outlet, plus GST