Refund & Cancellation Policy

This policy explains how billing, cancellation and refunds work for CountStand subscriptions, provided by CountStand. It should be read with our Terms of Service. Subscription pricing is published on our Pricing page.

1. Free trial

Every plan includes a 30-day free trial with no credit card required. You are not charged during the trial. If you choose not to subscribe, your paid features simply stop at the end of the trial, there is nothing to cancel and nothing to refund.

2. Billing cycle

• Paid subscriptions are billed in advance, monthly or annually, through Razorpay based on the plan you choose.
• Subscriptions renew automatically at the end of each cycle unless cancelled before the renewal date.
• Applicable taxes (e.g. GST) are added where required.

3. Cancellation

• You can cancel anytime from your account settings, or by emailing contact@countstand.com.
• On cancellation your plan stays active until the end of the current billing period; you are not billed again after that.
• You can export your data before or shortly after cancellation.

4. Refunds

• Monthly plans: fees already paid for the current month are generally non-refundable, but you keep access until the end of the paid period. If you were charged in error or experienced a material service failure we could not resolve, contact us, we will review in good faith.
• Annual plans: if you cancel within 14 days of the initial annual charge and have not made substantial use of the Service, you may request a full refund. After 14 days, annual fees are non-refundable, though you retain access for the remainder of the term.
• Refunds, where approved, are made to the original payment method via Razorpay, typically within 5–7 business days of approval.

5. Non-refundable items

Any one-time charges and third-party fees are non-refundable once fulfilled, except where required by law. (CountStand currently sells software subscriptions only; if hardware is ever offered, its refund and warranty terms will be published separately.)

6. How to request a refund

Email contact@countstand.com from your registered address with your account/outlet name and the reason for the request. We aim to acknowledge within 2 business days and to resolve promptly.

7. Chargebacks

If you believe a charge is wrong, please contact us first, we can usually fix it faster than a bank dispute. Raising a chargeback without contacting us may lead to suspension while the dispute is investigated.

8. Changes

We may update this policy; the “last updated” date above reflects the current version, and material changes will be notified in-product or by email.