Each person, their own authority
Restaurant access control, one person and one PIN at a time
Everyone on the floor can do their job, and the few risky actions need a second person whose name goes on the record.
- 1RolesOwner to kitchen, each role starting with what its job needs
- 2PINStaff switch at the till with their own PIN of 4 to 6 digits
- 3ApprovalA cashier’s void needs a manager’s PIN and a reason
- 4RefusedA PIN two people share, or the PIN of someone who left
- 6 rolesowner, manager, cashier, captain, waiter and kitchen
- Manager PINand a reason for a cashier’s discount or void
- Refuseda PIN two people share, or the PIN of someone who left
- A reasonfor every reprint of a bill; the first print never asks
01At a glance
Who can do what.
- A role for each jobOwner, manager, cashier, captain, waiter and kitchen, each starting with what that job needs.
- A PIN for each personStaff switch at the till with their own PIN of 4 to 6 digits, and everything they do is recorded against their name.
- A second person for the risky fewA cashier’s discount or void needs a manager’s PIN and a reason, recorded against the manager every time.
- No shared or stale PINsA PIN two people share is refused outright, and so is the PIN of somebody who has left.
- Owner-only settingsBusiness settings, the staff list and removing a table stay with the owner. A manager can arrange and edit the floor.
- An audit logEvery governed change, with who made it and when, under Administration.
02In detail
How do you stop a discount nobody can explain?
Give the till a second person. A cashier can bill and take payment all shift, which is their job, but a discount or a void needs a manager’s PIN and a reason. Both are recorded against the manager whose PIN was used, every time, so each one has a name and a why beside it.
Managers can discount, void and refund on their own, and close the day. The owner holds the rest: business settings, the staff list and removing a table. Each role starts with what its job needs, and nothing a junior role lacks can be borrowed without someone senior putting their name to it.
Why does CountStand refuse a shared PIN?
Because an approval by an ambiguous person is not an approval. If two people know the same PIN, the record cannot say which of them gave the discount, and the protection the PIN was meant to give is gone. So a PIN two people share is refused outright, and the PIN of somebody who has left stops working.
The same thinking runs through the till. A reprinted bill asks for a reason, because every copy of a tax invoice is a document in the world. A settled bill cannot be changed from the till. Each rule protects the person at the till as much as the owner: the record is what shows a short drawer was not their doing.
03Questions
Questions about roles and PINs.
Owner, manager, cashier, captain, waiter and kitchen. A cashier bills and takes payment; a captain and a waiter take orders and work the kitchen board; the kitchen works the board; a manager adds discounts, voids, refunds and the day close; the owner holds settings and staff.
Only with a manager’s PIN and a reason. The discount is recorded against the manager whose PIN was used.
Their PIN stops working. The record of what they did stays, under their name.
Every copy of a tax invoice is a document in the world, so a duplicate needs a reason. The first print never asks.
Every plan, from ₹2,999 a month per outlet.
Give every person their own PIN
Roles, manager approvals and the audit log, in every plan from ₹2,999 a month.
From ₹2,999 a month per outlet, plus GST