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Ratings from your own guests

Restaurant reputation management, and what feeds it

A rating is only as useful as where it comes from. Here it comes from your own guests, and at launch that door is shut.

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Last reviewed 1 Oct 2026

Not open at launch. Ratings come from the guest’s own order page, which is not open for the first restaurants, so nothing feeds the reputation screen at launch. Join the waitlist and we will write when it opens.
The short answer CountStand’s restaurant reputation management collects ratings from your own guests: one to five stars and a comment, left on the page for their order within seven days. The reputation screen shows the daily average over time and raises an alert in the app when a rating of one or two lands. At launch the guest’s order page is not open, so no ratings arrive, and CountStand imports no reviews from elsewhere.
Not open1Guest page2Rating3Trend4Alert
  1. 1Guest pageNot open at launch: the guest’s order page is switched off
  2. 2Rating1 to 5 stars and a comment, once per order
  3. 3TrendThe daily average rating, over time; empty until ratings arrive
  4. 4Alert1 or 2 stars raises an alert in the app, once ratings arrive
Fig. 0One rating’s path at a sample restaurant, empty at launch: from the shut guest page to the owner’s screen.
  • 1 to 5stars and a comment, once per order, within seven days
  • Trendthe daily average rating, over time
  • 1 or 2stars raises an alert in the app
  • Not openat launch: the guest’s order page is switched off

01At a glance

What the screen does once ratings arrive

  • Ratings tied to an orderA rating is left on the page for the guest’s own order, once per order, within seven days of it.
  • The trendA chart of the daily average rating shows which way it is moving, not only where it stands.
  • Low ratings flaggedA rating of one or two stars raises a note in the app and an item on the owner’s cockpit, and the screen counts the day’s low ratings.
  • No imported reviewsCountStand does not read reviews from Google or the delivery apps. What it shows is what your own guests said.
  • No review requestsCountStand does not message guests asking for a rating.
  • Not open at launchThe guest’s order page is switched off for the first restaurants, so the screen starts empty.

02In detail

Why does reacting quickly to a low rating matter?

A guest who had a bad evening and says so is giving you one chance to put it right. A call or an apology the same day reads as care. The same words a week later read as damage control, and by then the guest has told someone else.

That is why a low rating should reach the owner the moment it lands, and why a trend matters more than one number. An average that slides over a month tells you something changed: a cook, a supplier, a dish.

What does CountStand do at launch?

Nothing feeds it yet. Ratings are left on the guest’s own order page, which is part of the guest pages, and those are switched off for the first restaurants. The screen is built and waits for them.

Reviews on public listings stay where they are, on those listings. CountStand does not import them, and it does not message guests to ask for one. Answer them where they were written.

03Questions

Questions about ratings

04Read next

Start with the service the ratings are about

The till, the floor and the kitchen, open now by invitation. We reply within two working days.

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