Your regulars, on the record
Restaurant CRM software that starts at the bill
Add a guest at the till, and their visits, spend and points build up on their own, with the consent you recorded beside them.
Last reviewed 1 Oct 2026
- 1Added at the tillA phone number on the bill, masked on screen
- 2Visits and spendEach settled bill adds a visit, the amount and the date
- 31 point per ₹100Earned when the bill settles, redeemed from the same record
- 4Consent per purposeGranted and withdrawn one use at a time
- 5Erased after 2 yearsTwo years after the last order; the orders stay, anonymised
- 1 pointfor every ₹100, earned when the bill settles
- Per purposeconsent, granted and withdrawn one use at a time
- Encryptedphone numbers and names, masked on screen
- 2 yearsafter a guest’s last order, their data is erased
01At a glance
What the guest book holds.
- Built at the tillAdd customer on the bill: a phone number, and a name if they give it. No forms at the door.
- Visits and spendEach settled bill adds a visit, the amount and the date, so the last visit is always current.
- Loyalty pointsOne point for every ₹100, earned at settlement and redeemed from the same record.
- Segments made for youNew, regular, VIP and lapsed, worked out from what guests actually did.
- Consent that means somethingEach purpose is granted and withdrawn on its own, and the database refuses a marketing message to a guest whose consent is not live.
- Erasure on timePersonal data goes two years after the last order, or sooner on request. The orders stay, anonymised.
02In detail
Why keep guest records at all?
Because a full room is mostly people who came back. Knowing who they are, how often they come and what they spend lets you recognise them at the counter and reward them with points they can see. The record is only useful if it is built without extra work, which is why it starts at the bill.
Can a restaurant store guest data under the DPDP Act?
Yes, with discipline: collect it with consent, use it for the purposes the guest agreed to, keep it safe, and delete it when it is no longer needed. CountStand records consent for each purpose separately, encrypts phone numbers and names, masks phone numbers on screen, and erases a guest’s personal data two years after their last order. Bills and tax records are kept eight years, as the law requires, with the guest’s details removed.
What is not open at launch?
- Sending campaigns, by SMS or anything else: switched off until a delivery path is registered. Records and segments do run.
- Online ordering for guests: not open at launch.
03Questions
Questions about guest records.
At the bill, with one question: a phone number for the bill? The profile then builds from what the guest actually orders, with no forms and no cards to carry.
A guest earns one point for every ₹100 when the bill settles, and the points can be redeemed on a later bill. Both sides are kept in the guest’s ledger.
CountStand records consent for each purpose, encrypts phone numbers and names, and erases personal data two years after the last order. Your own obligations depend on your business; check them with your lawyer.
Not at launch. Campaign sending is switched off until a delivery path is registered. Guest records, segments and loyalty points work now.
Know your regulars by name.
Guest records, consent and loyalty points are in Single, and start at the till.
From ₹2,999 a month per outlet, plus GST